Booking conditions/AGBs

General terms and conditions

The official terms and conditions of Austrian Hotel Contract Law apply in all cases.

General information

Arrival and departure
Check in: from 15.00
Check out: until 11.00

Dogs
On request: € 15,– per dog per day (only permitted if the dog is looked after for 24 hours)

Payment
Payment may be made by EC-card, Visa or Mastercard.

Deposit

Your booking must be confirmed by a deposit amounting to 30% of the accommodation price. This is due on the day of booking, and may be paid by credit card (VISA or Euro-/Mastercard) or by bank transfer.

Conditions of cancellation

You can cancel your booking with us as follows:

Up to 3 month before the day of arrival

without payment of a cancellation charge

Up to 1 month before the day of arrival

40% of the total package price

Up to 1 week before the day of arrival

70% of the total package price

in the last week before the day of arrival

90% of the total package price

If drastic measures are taken, such as closing the border or entry restrictions, or Corona cases occur in the hotel, we also guarantee free cancellation up to 48h before arrival.

Travel insurance

Click on the link below to arrange your holiday cancellation insurance

holiday cancellation insurance with Europäische Reiseversicherung

Europäische Reiseversicherung