We would like to provide you with all the information that reaches us in the Filomena. An open and transparent handling of the circumstances and the reactions is very important to us. We continuously receive emails from guests that we would like to share with you here. So far, there has been no Corona case in the Aparthotel Filomena team. Nothing is known to us from among our guests. Of course we are at your disposal for any questions.
Here is the link to our community Lech and the current information from the community room.
Dear Walch family,
I sincerely hope that, given the current events, you are at least healthy. I hereby confirm the receipt of payment in the amount of EUR 1,200.00 of the down payment made by me. I am very sorry that we could not enjoy your hospitality this year, but hope to see you again in the coming season. If you should need any help in the handling of legal relationships of any kind, I will be happy to assist you. Greetings from Vienna
Dear Filomena guests, Today we'd like to inform you that the last (except for one) refunds related to Corona cancellations for reservations made between March 8th and April 30th, 2020 were completed today. The credit should be visible to you over the next few days, please be patient.
Dear Family Walch!
On behalf of everyone we thank you very much for announcing the refund of the deposit! We do not take it for granted to do this without asking. We look forward to seeing you again! Stay healthy! With kind regards from St. Florian!
Dear Walch family,
we are all still heartbroken that we cannot come to you tomorrow !!! We sincerely hope that we can make up for it next year. It is force majeure that forces all of us to discipline! We have just received new regulations on correct behavior from our mayor. It will soon amount to a curfew. We wish you all good stamina and stay healthy! Best wishes from the Rhineland and thank you for the info.
Dear family Walch + coworkers.
Hopefully you are all in good health. Regarding the deposit, I suggest that you keep it straight away and reserve us the apartment Omeshorn from xxx next year.
Thank you for your message and the link to your homepage, from which we have taken the following content: “We would like to inform you that all deposits / payments made for your bookings will be refunded as soon as possible by the end of April. We therefore assume that you will shortly transfer the amount already paid back to us. As we would normally have arrived next Saturday, we kindly ask you to transfer the money to us by the middle of next week (25.03.2020). Thank you in advance, all the best and hopefully see you again next year.
Dear Filomena team,
our son was your guest from 7.-14. March. After our son's friend, who went skiing with him (but stayed in another hotel), tested positive for Corona, our son also had to do a test. The test was NEGATIVE. How fortunate! I hope you are all well and no former guests are ill.
Thanks for your mail, but it is a little late... After one week, spended in your apartment, when nothing was known, now we see, that there could be a problem. Thanks to our offices, we are in "Karantena" for 14 days, and then we will see. May be next time will be valid "the sooner, the better".
Dear Sir or Madam, dear family Walch and Mrs. N.N.,
We sincerely hope that you are all well, as well as your families and friends. After we received your message a few days ago, we are now waiting for your announced "detailed opinion". Please kindly let us know when we can expect this comprehensive message from you. Filomena note: All information relating to the Aparthotel Filomena will be made available on our website on an ongoing basis.
On Friday, March 13, 2020 at 9:37 a.m. the sale of rooms and apartments will be discontinued at the Aparthotel Filomena.