We want to make your vacation as safe as possible. That is why we have our cancellation policy adapted so that you can react as flexibly as possible in the event of possible corona restrictions.
You can cancel your booking with us as follows:
| Up to 2 months before the day of arrival |
Without payment of a cancellation charge |
| 2 month to 1 month before the day of arrival |
40 % of the total arrangement price |
| 1 month to 1 week before the day of arrival |
70 % of the total arrangement price |
| In the last week before the day of arrival |
90 % of the total arrangement price |
If drastic measures are taken, such as closing the border or entry restrictions, or Corona cases occur in the hotel, we also guarantee free cancellation up to 48h before arrival.
Because something can always happen: We particularly recommend you to secure your hotel stay hence the Hotel Cancellation Plus. Besides the cancellation insurance, he offers additional Help and support for your hotel stay up to 31 days – for example in the event of a trip interruption, an involuntary extension of the holiday and in the event of mountain difficulties.
Further information can be found here
Hotel cancellation plus or Hotel cancellation premium
The guiding principle in Austria in hotels and restaurants as well as in the use of cable cars etc. is the 3-G rule. For this you need a valid 3-G certificate:
Vaccinated:
The vaccination is valid from the day of the 2nd vaccination and is valid for 12 months. (Vaccinations with vaccines for which only one vaccination is intended apply from the 22nd day after vaccination and are valid for 9 months from the day of vaccination)
Recovery:
As a convalescent, you are exempt from the obligation to test for 6 months after the infection has expired. A separation notice or a doctor's confirmation of the infection serve as proof. Antibody detection is valid for 3 months.
Tested:
Antigen self-tests with registration, which are recorded in a government data processing system, are valid for 24 hours from the time of sampling.
Point-of-sale tests are valid for single entry to sports facilities, business premises, restaurants, hotels, events.
Rapid antigen tests by an authorized body are valid for 24 hours as entry tests and 48 hours for entry tests from sampling.
PCR tests are valid for 72 hours from sampling.
Depending on the occupancy of the Corona intensive care beds, a 3-step plan occurs.
Our Vorarlberg Travel Portal offers you detailed information with "Visiting Vorarlberg safely":
We are part of the »Safe Hospitality« initiative of the Austrian Chamber of Commerce.
Look at you – look at me. Stop Corona.
For your holiday in Lech Zürs am Arlberg, we recommend that you install the “Stop Corona” app and use it actively.
More Information in English www.roteskreuz.at
in German www.stopp-corona.at
We carry out the following hygiene measures to make your vacation in our house as safe as possible:
We can continue to offer you our breakfast buffet on request. As a protective measure, we have attached cough and sneeze protection.
The following is mandatory for all guests to use the buffet:
The following applies to our swimming pool and sauna area:
Of course, our employees receive regular training and we are constantly adapting our measures to the official regulations.
If you have any further questions, please do not hesitate to contact us at anytime. Phone No: +43 5583 2211
We do look forward to hearing from you!
