Holidays in Winter 2021/2022

Filomena cancellation conditions

We want to make your vacation as safe as possible. That is why we have our cancellation policy adapted so that you can react as flexibly as possible in the event of possible corona restrictions.

You can cancel your booking with us as follows:

Up to 2 months before the day of arrival

Without payment of a cancellation charge

2 month to 1 month before the day of arrival

40 % of the total arrangement price

1 month to 1 week before the day of arrival

70 % of the total arrangement price

In the last week before the day of arrival

90 % of the total arrangement price

If drastic measures are taken, such as closing the border or entry restrictions, or Corona cases occur in the hotel, we also guarantee free cancellation up to 48h before arrival.

Hotel cancellation plus: More than just a cancellation insurance

Because something can always happen: We particularly recommend you to secure your hotel stay hence the Hotel Cancellation Plus. Besides the cancellation insurance, he offers additional Help and support for your hotel stay up to 31 days – for example in the event of a trip interruption, an involuntary extension of the holiday and in the event of mountain difficulties.

Further information can be found here
Hotel cancellation plus  or Hotel cancellation premium

3-G rule

The guiding principle in Austria in hotels and restaurants as well as in the use of cable cars etc. is the 3-G rule. For this you need a valid 3-G certificate:

Vaccinated:
The vaccination is valid from the day of the 2nd vaccination and is valid for 12 months. (Vaccinations with vaccines for which only one vaccination is intended apply from the 22nd day after vaccination and are valid for 9 months from the day of vaccination)

Recovery:
As a convalescent, you are exempt from the obligation to test for 6 months after the infection has expired. A separation notice or a doctor's confirmation of the infection serve as proof. Antibody detection is valid for 3 months.

Tested:
Antigen self-tests with registration, which are recorded in a government data processing system, are valid for 24 hours from the time of sampling.
Point-of-sale tests are valid for single entry to sports facilities, business premises, restaurants, hotels, events.
Rapid antigen tests by an authorized body are valid for 24 hours as entry tests and 48 hours for entry tests from sampling.
PCR tests are valid for 72 hours from sampling.

Depending on the occupancy of the Corona intensive care beds, a 3-step plan occurs.
Our Vorarlberg Travel Portal offers you detailed information with "Visiting Vorarlberg safely":

Detailed information“Visiting Vorarlberg safely

Safe hospitality at the Aparthotel Filomena

We are part of the »Safe Hospitality« initiative of the Austrian Chamber of Commerce.

Safe hospitality at the Aparthotel Filomena

Stop Corona App

Look at you – look at me. Stop Corona.

For your holiday in Lech Zürs am Arlberg, we recommend that you install the “Stop Corona” app and use it actively.

More Information in English www.roteskreuz.at
in German www.stopp-corona.at

Safety and hygiene in our house

We carry out the following hygiene measures to make your vacation in our house as safe as possible:

  • There are disinfection columns in all public areas
  • The basic and surface cleaning in our company always corresponds to the high, prescribed standard (HCCP).
  • We have even increased the cleaning intervals in all public areas of our hotel.
  • We ventilate regularly and open our windows wide to let the fresh mountain air into our rooms.
  • All employees wear mouth and nose protection in direct contact with guests
  • Weekly Covid testing of all employees

We can continue to offer you our breakfast buffet on request. As a protective measure, we have attached cough and sneeze protection.

The following is mandatory for all guests to use the buffet:

  • Hand disinfection
  • Use of mouth and nose protection
  • Use of disposable gloves as well
  • regular queuing

The following applies to our swimming pool and sauna area:

  • Only accessible to house guests.
  • Minimum distance in all areas
  • Pool is open - limited number of people
  • Our wellness area is thoroughly disinfected on a regular basis.

Of course, our employees receive regular training and we are constantly adapting our measures to the official regulations.

If you have any further questions, please do not hesitate to contact us at anytime. Phone No: +43 5583 2211
We do look forward to hearing from you!