Holidays in 2020/21

Filomena cancellation conditions

We want to make your vacation as safe as possible. That is why we have our cancellation policy adapted so that you can react as flexibly as possible in the event of possible corona restrictions.

You can cancel your booking with us as follows:

up to 1 month before the arrival date	without payment of a cancellation charge
up to 1 week before the day of arrival	70% of the total arrangement price
in the last week before the day of arrival	90% of the total package price

If drastic measures are taken, such as closing the border or entry restrictions, or Corona cases occur in the hotel, we also guarantee free cancellation up to 48h before arrival.

Hotel cancellation plus: More than just a cancellation insurance

Because something can always happen: We particularly recommend you to secure your hotel stay hence the Hotel Cancellation Plus. Besides the cancellation insurance, he offers additional Help and support for your hotel stay up to 31 days – for example in the event of a trip interruption, an involuntary extension of the holiday and in the event of mountain difficulties.

Further information can be found here Hotel cancellation plus

Safe hospitality at the Aparthotel Filomena

We are part of the »Safe Hospitality« initiative of the Austrian Chamber of Commerce. We carry out the following hygiene measures to make your vacation in our house as safe as possible:

Stop Corona App

Look at you – look at me. Stop Corona.

For your holiday in Lech Zürs am Arlberg, we recommend that you install the “Stop Corona” app and use it actively.

More Information in English www.roteskreuz.at
in German www.stopp-corona.at

Safety and hygiene in our house

We carry out the following hygiene measures to make your vacation in our house as safe as possible:

There are disinfection columns in all public areas
The basic and surface cleaning in our company always corresponds to the high, prescribed standard (HCCP).
We have even increased the cleaning intervals in all public areas of our hotel.
We ventilate regularly and open our windows wide to let the fresh mountain air into our rooms.
All employees wear mouth and nose protection in direct contact with guests
Weekly Covid testing of all employees

We can continue to offer you our breakfast buffet on request. As a protective measure, we have attached cough and sneeze protection.

The following is mandatory for all guests to use the buffet:

Hand disinfection
Use of mouth and nose protection
Use of disposable gloves as well
regular queuing

The following applies to our swimming pool and sauna area:

Only accessible to house guests.
Minimum distance in all areas
Pool is open - limited number of people
Our wellness area is thoroughly disinfected on a regular basis.

Of course, our employees receive regular training and we are constantly adapting our measures to the official regulations. The Vorarlberg Winter Code bundles forces and measures on a specially set up information platform to enable you to enjoy a carefree and, above all, safe holiday.
Winter Code Vorarlberg

If you have any further questions, please do not hesitate to contact us at anytime. Phone No: +43 5583 2211
We do look forward to hearing from you!